AmaraHealth

Terms and Conditions

V1.3 – Last reviewed and updated: 11/10/2022

PLEASE READ THESE LICENCE TERMS CAREFULLY
BY CHOOSING TO USE OUR SERVICES YOU AGREE TO THESE TERMS WHICH SHALL BE LEGALLY BINDING ON YOU.

Who we are and what this agreement does:

AmaraHealth™ App is a new self-management, whole-body health and wellbeing mobile application available for the public to download on both iOS and Android platforms and has been developed by Priority Digital Health Limited.

We, Priority Digital Health Limited, a company incorporated and registered in England and Wales with company number: 10510683 hereby licence you to use:

  • AmaraHealth™ mobile application software, the data supplied with the software, (App) and any updates or supplements to it.
  • The related online and/or electronic documentation (Documentation).
  • The service you connect to via the App and the content we provide to you through it (Service).

as permitted in these terms.

Health Notice

Using advice from national health guidelines, the AmaraHealth™ App is designed to encourage healthy lifestyle habits. If you use the App, you do so voluntarily at your own risk.

You acknowledge that we may exhibit educational material and advice via the App. These guidelines and suggestions are based on national guidelines; they are not specifically tailored to you as an individual and are not intended as direct advice. You should seek guidance from a doctor before adopting changes to nutrition, exercise, sleep, and other habits which the App may suggest. This is especially true for:

  • individuals with a pre-existing medical condition such as diabetes, heart disorders, damaged kidneys, low bone density, eating disorders, cancer in active treatment or any other condition where your doctor has recommended abstaining from making changes like the ones listed above.
  • individuals over the age of 70.
  • individuals who are pregnant or nursing.

If you ever feel unwell while using the Services, consult a doctor as soon as possible. The AmaraHealth™ App is not approved as a medical device and is not intended to diagnose, treat, cure or prevent any disease or condition. Accordingly, we do not provide any warranty or representation with respect to the merchantability, fitness or suitability of the App for treating any medical condition. The AmaraHealth™ App has not sought or received any rulings from the UK Medicines and Healthcare products Regulatory Agency (“MHRA”) as to the safety or effectiveness of the Application for medical purposes. The AmaraHealth™ App uses clinical risk management processes, such as a live hazard log, and the Safety Officer is Clive Tomsett.

Your privacy

We only use any personal data we collect through your use of the App and the Services in the ways set out in our privacy policy.  

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

Apple iOS and Google Android’s terms also apply

The ways in which you can use the App and Documentation may also be controlled by either Apple iOS or Google Android operating rules and policies and system requirements, and such rules and policies will apply instead of these terms where there are differences between the two.

Support for the App and how to tell us about problems

Support. Priority Digital Health is strongly committed to addressing all user support issues. If you want to learn more about the App or the Service or have any problems using them please take a look at our support resources at AmaraHealth™ Help Centre. You can also contact us at support@amarahealth.co.uk and on 01223 976777. Our support team will aim to respond to you as soon as reasonably possible and within 48 hours.

PDH uses clinical risk management processes such as using a live hazard log to reduce risks.

Accessibility. We are always happy to hear feedback about what we can change or improve in regards to accessibility. Please email support@amarahealth.co.uk

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at dpo@prioritydigitalhealth.com or call them on 01223 976 777.

How we will communicate with you. If we have to contact you we will do so by email, by SMS or by pre-paid post, using the contact details you have provided to us.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

  • download or stream a copy of the App onto one supported device and view, use and display the App and the Service on such device for your personal purposes only;
  • use any Documentation to support your permitted use of the App and the Service; and
  • receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.

You must be 16 to accept these terms and buy the app

You must be 16 or over to accept these terms and buy the App. 

You may not transfer the App to someone else

We are giving you personally the right to use the App and the Service as set out above. Whilst you may have sharing rights as set out above, you may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 30 days’ notice of any change by sending you an SMS with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes you may continue to use the App and the Service in accordance with the existing terms but certain new features may not be available to you.

Update to the App and changes to the Service

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

The App will always work with the current or previous version of your chosen operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.

If someone else owns the phone or device you are using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We may collect technical data about your device

By using the App or any of the Services, you agree and hereby consent to us collecting and using technical information about the devices you use the App on and related software, hardware and peripherals to improve our products and to provide any Services to you.

We may collect location data (but you can turn location services off)

Certain Services will make use of location data sent from your devices. You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you use these Services, you consent to us and our affiliates’ and licensees’ transmission, collection, retention, maintenance, processing and use of your location data and queries to provide and improve location-based and road traffic-based products and services.

We are not responsible for other websites you link to

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:

  • except in the course of permitted sharing, not rent, lease, sub-licence, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
  • not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
  • not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
  • not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
    • is not disclosed or communicated without the Licensor’s prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
    • is not used to create any software that is substantially similar in its expression to the App;
    • is kept secure; and
    • is used only for the Permitted Objective;
  • comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

Acceptable use restrictions

You must:

  • not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
  • not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);
  • not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
  • not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  • not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

Intellectual property rights

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

By agreeing to these terms, you acknowledge that we do not give any warranty or any other assurance that any of the information on the App or the use by you of the App will result in any improvement to your (or any other person’s) health or wellbeing. All and any information on the App is for information purposes only and is not to be taken as medical or treatment advice and may not be treated as such by you or any other third party. The information on the App is not a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images, information and data contained on or available through the App is for general information purposes only. Nothing in these terms shall exclude liability for personal injury or death caused as a result of our negligence or the negligence of any of our directors, employees, agents or subcontractors, but we are not responsible for any personal injury, death or loss or damage to property that is caused other than through our negligence or the negligence of any of our directors, employees, agents or subcontractors.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice (particularly medical advice) on which you should rely. You must obtain professional or specialist medical advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the Appstore site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

Our Responsibilities

We will:

  • Comply will all applicable legislation
  • Have the authority to enter into and supply the Services as set out in these Terms and Conditions
  • Not knowingly introduce any viruses into the App.

We cannot promise that:

  • the App will meet your specific needs and requirements
  • the App will be uninterrupted, timely, or error-free.
  • the results that may be obtained from the use of the Service will be accurate or reliable.

We may end your rights to use the App and the Services if you break these terms

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

  • You must stop all activities authorised by these terms, including your use of the App and any Services.
  • You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
  • We may remotely access your devices and remove the App from them and cease providing you with access to the Services.

Cancellation

You may cancel your membership at any time by sending an email or calling us on 01223 976 777. You acknowledge that membership fees are not refundable. Cancellation will be effective within 3 working days.

In accordance with our Data Retention Policy, all information relating to your personal data that is no longer necessary will be securely destroyed manually.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings

These terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.